Lumagate Inc follows a standard procedure of using log files. SIMON is an application (chatbot) that includes functionality for managing Microsoft cloud services. Lumagate Inc collects the requests sent to SIMON for purposes of review in customer support and billing scenarios, as well as in training SIMON to better interpret and complete the requests sent by users. Logged requests may contain information about your organization’s Office 365, Microsoft Intune, and Microsoft Azure subscriptions, limited by the permissions of the requesting user. These logged requests are not linked to any information that is personally identifiable beyond what is included in the request itself. Logged information is encrypted, accessible only to authorized Lumagate Inc staff. All records include a date and time stamp and are retained for only 120 days. Information contained in requests submitted to SIMON will never be shared or sold to third parties.
If you believe you have submitted confidential information unrelated to requests intended for SIMON, contact us immediately at info@lumagateNA.com and we will make our best effort to promptly remove such information from our records.
Third Part Privacy Policies
Another priority of Lumagate Inc is to ensure children are protected while using applications. We encourage parents and guardians to observe, participate in, and/or monitor and guide their activity when using applications on a computer or mobile device. SIMON is a business application and has no intended use for anyone outside of a business setting.
Lumagate Inc does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information to SIMON, we strongly encourage you to contact us immediately at info@lumagateNA.com and we will make our best effort to promptly remove such information from our records.