Privacy – SIMON

Privacy Policy for SIMON

At Lumagate Inc, one of our main priorities is the privacy of our customers. This Privacy Policy document contains types of information that is collected and recorded by Lumagate Inc in the SIMON application and how we use it.  If you have additional questions or require more information about the Privacy Policy for SIMON, do not hesitate to contact us through email at info@lumagateNA.com.

Log Files

Lumagate Inc follows a standard procedure of using log files. SIMON is an application (chatbot) that includes functionality for managing Microsoft cloud services. Lumagate Inc collects the requests sent to SIMON for purposes of review in customer support and billing scenarios, as well as in training SIMON to better interpret and complete the requests sent by users. Logged requests may contain information about your organization’s Office 365, Microsoft Intune, and Microsoft Azure subscriptions, limited by the permissions of the requesting user. These logged requests are not linked to any information that is personally identifiable beyond what is included in the request itself. Logged information is encrypted, accessible only to authorized Lumagate Inc staff. All records include a date and time stamp and are retained for only 120 days. Information contained in requests submitted to SIMON will never be shared or sold to third parties.

If you believe you have submitted confidential information unrelated to requests intended for SIMON, contact us immediately at info@lumagateNA.com and we will make our best effort to promptly remove such information from our records.

Third Part Privacy Policies

Lumagate Inc’s Privacy Policy for SIMON does not apply to other applications or websites. Thus, we advise you to consult the respective Privacy Policies of other applications or websites for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Children’s Information

Another priority of Lumagate Inc is to ensure children are protected while using applications. We encourage parents and guardians to observe, participate in, and/or monitor and guide their activity when using applications on a computer or mobile device. SIMON is a business application and has no intended use for anyone outside of a business setting.

Lumagate Inc does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information to SIMON, we strongly encourage you to contact us immediately at info@lumagateNA.com and we will make our best effort to promptly remove such information from our records.

SIMON Privacy Policy Only

This privacy policy applies only to users of the SIMON application and is valid for users of the application with regards to the information that they shared with SIMON directly. This policy is not applicable to any information collected through channels other than SIMON.

Consent

By using SIMON, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.